Hi everyone,
A special shout out to @Determined @frog @Shaz51 @Former-Member @CheerBear @Eden1919 @Bunniekins @Mazarita @Queenie @Zoe7 @Teej @outlander @Former-Member @Snowie who 'Liked' the original post to get updates sent to them.
As you may have read above, we are involved in a project to upgrade the SANE Forums platform to take advantage of new ‘responsive’ technology and also improve the user experience for members and visitors. This project is funded by the Australian Government Department of Health.
During the project we will be talking with a number of people to find out about their experience with the SANE Forums. We will also be talking to people who haven’t come across the SANE Forums before, to get a variety of perspectives. This will help us to plan and design any improvements.
What’s involved?
You will spend one hour with our user researcher John, in an interview about your SANE Forum use. John is an independent user experience research professional who is contracted to SANE for the period of this project. He is a specialist in understanding how people use technology and then translating that information into user-friendly online systems.
During the research interview John will ask you:
- questions about how you manage your mental health day-to-day (if you choose to disclose)
- questions about how you use the SANE Forums at the moment, and about what keeps you coming back (or not coming back)
- to visit the SANE Forums and observe what you do as you navigate around the site
The data collected will be treated as confidential and used for research purposes connected with this project. All information collected will be anonymised as part of the project. The information collected will be kept in a password protected file on the file hosting service “Dropbox” and deleted upon completion of the project (see SANE’s Privacy Policy https://www.sane.org/privacy).
None of the Moderators or Community Managers will have access to the name or contact details of those who participate in interviews.
Will you be paid?
As an expression of our thanks SANE will offer you a $100 visa gift card for the interview.
Where will the interviews be held?
The interviews will be one-on-one. You can choose whether you would like to be interviewed in one of two ways:
- In person (in a public location): We will meet you in a place where you feel comfortable, such as the local library or a quiet café.
- Remotely (via video link): For those who prefer or live in regional or remote areas, we will provide you with a link that will allow you to chat and share screens through your computer (similar to Skype).
Who can be involved?
We need to make sure we have a diverse selection of people so that we have a range of perspectives and ways of using the SANE Forums. This will help us understand the different ways that people are using the SANE Forums and design improvements that reflect the community.
We are looking for a variety of people to be interviewed using following criteria:
- demographics (age, gender, location etc)
- forum experience (non-members, longterm members, etc)
- forum access (mobile, tablet, desktop)
We will choose the participants based on ensuring we have the most representative range of participants for the research.
If you are not chosen, please know that it’s not a reflection of you personally or us picking and choosing who we want. There will be other opportunities to get involved later in the project – so stay tuned.
When will the interviews be held?
We will interview our first round of participants between 16 April and 11 May.
Would you like to be involved?
If you would like to be involved, please fill in this brief form indicating dates and times you would be available participate and tell us a little bit about yourself:
(Copy & paste this URL is the above link doesn't work https://www.surveymonkey.com/r/TVKZ2X2)
If you would like to receive updates on this project, please hit the 'Like' button on the original post and I will ensure you are @mentioned (and therefore get a notification) for all ongoing updates.
Thanks
